The Digital Assistant

Discover the Digital Assistant role

The Digital Skillshift consortium has identified a model that supports people to learn skills for a ‘Digital Assistant’, a job role that fits many organisational needs. It can be summarised as follows:

Digital Assistant
(focus areas )
Key activities Focus

Communications / Customer Relations/

Project/ Business Development

Communications and Productivity Customers Satisfaction and Engagement
Projects, Admin and Logistics

The learning curriculum has a core of flexible learning activities that can be adapted and customised specifically for an employer for a number of more specific roles under the broader “Digital Assistant” role.

A Digital Assistant would routinely create a range of ‘products’ using a variety of software tools on a regular basis as part of their work. The curriculum will also introduce these products and tools to learners.

The tools have an associated set of skills, for example:

Products Typical Key Skills Example tools
Social media, Websites,
Images, Surveys 
Linguistic (Writing/ Editing content), Image Literacy, Presentation (on screen) Wordpress, Facebook, Twitter, Instagram, Image editing, Mailchimp, Web Analytics, Survey Monkey
Reports, Charts, Presentations, Collaboration, Planning,
Resource Estimating, Problem Solving, Evaluating, Listening, Presenting
Spreadsheets, Basecamp, File sharing, Powerpoint, Infographics

The Digital Assistant role also has a distinct set of traits or characteristics. The curriculum will encourage the participants to think “digital first”.


The Digital Assistant is a flexible and proactive worker with the capacity to support the project team at all stages of the project life-cycle. He/she is able to operate with online collaboration tools and platforms, design and/or select contents and services to facilitate project management tasks, research and training activities, as well as implementing communication and dissemination plan and strategies. Depending on the size of the company or the team where he/she is working, the project digital assistant can directly execute the tasks assigned by a manager/supervisor or acting as a bridge between the operational and the technical departments/experts. He/she can easily adapt to any working environment and contribute in the implementation of project based working activities, regardless the socio-economical area and the topics covered.


The training is delivered during a period of one month and it lasts around 60 hours, divided  between face to face lessons, online learning and laboratories/work-based learning activities. The programme foresees the development of both digital and transversal competences, grouped into 2 main thematic areas: Collaboration and Communication. The training is particularly addressed to young unemployed people from 18 to 35 years’ old who are entering the job market for the first time or want to upskill their digital competence level. A basic level of digital skills is required to enter the programme.

Area and Competence Unit


Learning outcomes

Introduction – The project life-cycle and the role of the digital assistant

2h f2f

Explain the structure of the project life-cycle and how different organizational roles are related to each single phase

Recognize the main duties of the project digital assistant and explain the interrelations with other organizational roles

Collaboration – Effective teamwork strategies

8h wbl

Being an effective team member to positively impact on the quality of project related activities

Collaboration – Communication in the working environment

8h wbl

Communicate more effectively and efficiently at the workplace

Collaboration – Collaborating through digital channels

6h f2f

4h online

Set up and operate an online project collaboration space for a team or a project

Using online documents and tools for a more efficient collaboration of the project team

Facilitate the project management with online monitoring and team working tools

Using the most appropriate service for a smooth and stable online communication

Communication – Interacting through technologies

5h f2f

3h online

Selecting the most appropriate social media for the implementation of online communication strategies

Create and format an online registration forms

Create online surveys to specified formats 

Communication – Sharing information and content

6h f2f

6h online

Edit and amend existing websites in WordPress

Create and format an online blog article

Publish and manage posts on social media

Communication – Developing content

5h f2f

7h online

Design graphic asset and select online graphic resources

Format newsletters to specified formats

Create reports and infographics

Create engaging and interactive promotional presentations

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